IHRSA - "The Best of: Ask an Industry Leader"

Industry Expert Leaders (IHRSA) answer questions.
Note: Wendy's answer was one of the most frequently read.

IDEA Fitness Manager, June 2010 - "Sales Tips for Personal Trainers"

ihrsa.org - "Ask an Industry Leader"

fitnessbusinesspro.com - "Training Staff For Program Design Progression"

Step by Step - "Offering Medical Exercise Servicing"

Excerpt from IDEA Fitness Journal

Splurge Magazine January '09

fitnessbusinesspro.com - article "The ROI of Customer Service"